Help center

How can we help?

Browse guides, find answers, or chat with a human concierge — whichever feels easier.

Browse by topic

Getting started

How Atlasium works, what to expect, and how to begin your application.

Tourist visa assistance

Schengen and UK leisure visas, document checklist and timing.

Business visa assistance

Invitations, conferences, trade fairs and executive travel.

Documents & passport upload

Securely upload your passport or enter details manually.

Hotel & insurance preferences

Choose accommodation tier and travel insurance options.

Payments & billing

Accepted methods, receipts and invoice questions.

Appointment guidance

Step-by-step guidance for VFS, TLS, BLS and embassy appointments.

Application tracking

Follow your application status through your concierge timeline.

Refunds / cancellations

Our refund framework and how to request a cancellation.

Data privacy & account security

How we protect your documents and personal data.

Frequently asked

Still need a hand?

Our concierge replies in under 4 minutes on WhatsApp during business hours.